Privacy Policy

PRIVACY POLICY

Effective Date: July 26, 2026
Last Updated: July 26, 2026

Website: nationwideautoprotect.com

Nationwide Autoprotect LLC (“Nationwide Autoprotect,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you. Nationwide Autoprotect LLC is an independent seller of vehicle service contracts. We are not a vehicle manufacturer, dealership, insurer, administrator, or obligor. Vehicle service contracts are administered by the independent third-party provider identified in each customer’s written agreement.

This Privacy Policy applies to information collected through our website, quote-request forms, telephone calls, text messages, emails, customer-service communications, and related services.

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1. Information We Collect

A. Information You Provide

We may collect information you voluntarily provide when requesting a quote, purchasing a vehicle service contract, completing a form, or contacting us, including:

• First and last name

• Email address

• Telephone number

• Mailing address

• State and ZIP code

• Vehicle year, make, model, mileage, and VIN

• Quote-request information

• Contract or account information

• Payment and billing information

• Messages and other communications you send us

• Communication and marketing preferences

Payment information may be processed by authorized payment processors and financing providers. We do not request banking passwords or account-login credentials.

B. Information Collected Automatically

When you use our website, we and our service providers may automatically collect:

• Internet Protocol address

• Browser and device information

• Operating system

• Pages visited

• Links and buttons selected

• Date and time of visits

• Referring website or advertising source

• Approximate geographic location

• Website-performance and error information

• Cookie and advertising identifiers

We use this information to operate the website, understand how visitors use it, measure advertising performance, prevent fraud, and improve our services.

C. Telephone, Email, and Text-Message Information

When you communicate with us, we may collect:

• Telephone-call details

• Call recordings for quality assurance, training, and compliance, where permitted by law

• Emails and their contents

• Text messages

• Communication preferences

• Opt-in and opt-out records

• Customer-service notes​

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2. How We Use Information

We may use personal information to:

• Respond to quote requests

• Provide information about vehicle service contract options

• Determine potential vehicle and plan eligibility

• Process enrollments and payments

• Maintain customer and contract records

• Provide billing and customer-service assistance

• Direct customers to the appropriate third-party administrator

• Communicate about requested services or existing accounts

• Send marketing communications when permitted

• Measure and improve website and advertising performance

• Detect and prevent fraud, misuse, or security incidents

• Maintain legal, regulatory, and compliance records

• Protect our customers, company, and legal rights

• Comply with applicable laws and lawful requests

We will not use personal information for purposes that are materially different from those described in this policy without providing appropriate notice or obtaining consent when required.

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3. Cookies, Analytics, and Advertising

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Provide essential website functions

• Remember visitor preferences

• Understand website traffic and usage

• Measure advertising and conversion performance

• Improve website security and performance

• Present relevant advertising

These technologies may be provided by companies such as Google, Meta, website-hosting providers, analytics providers, and advertising platforms.

You may limit or disable cookies through your browser settings. Disabling cookies may affect certain website features. Advertising preferences may also be managed through the settings provided by the applicable advertising platform.

We do not intentionally include personal information such as names, email addresses, or telephone numbers in website addresses or advertising-tracking URLs.

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4. How We Share Information

We may share information only as reasonably necessary for the purposes described in this policy.

A. Service Providers

Information may be shared with vendors that assist with:

• Website hosting and maintenance

• Customer relationship management

• Telephone, email, and text-message communications

• Payment processing and financing

• Data storage and security

• Analytics and advertising measurement

• Fraud prevention

• Professional, legal, and compliance services

These providers are authorized to use information only for the services they perform for us or as otherwise permitted by law.

B. Vehicle Service Contract Providers and Administrators

If you request a quote or purchase a vehicle service contract, we may share relevant information with independent third-party providers, administrators, payment-plan providers, or other parties involved in evaluating eligibility, issuing the contract, processing payments, administering benefits, or handling claims.

C. Legal and Compliance Purposes

We may disclose information when reasonably necessary to:

• Comply with a law, regulation, subpoena, court order, or lawful government request

• Protect our rights, property, customers, employees, or business

• Investigate fraud, security concerns, or suspected illegal activity

• Enforce our agreements and policies

D. Business Transactions

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.

We do not rent, trade, or sell customer lead information to unrelated third parties for their own independent marketing purposes.

Mobile opt-in information and text-message consent records are not shared with unaffiliated third parties for their own marketing. This information may be shared with service providers that help us deliver text messages, but only for that operational purpose.

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5. Telephone, Text, and Email Communications

When you expressly request information or provide the required consent, Nationwide Autoprotect LLC may contact you by telephone, email, SMS, or MMS regarding vehicle service contract options, your quote request, enrollment, account, or customer-service needs.

Communications may include automated technology or prerecorded messages where permitted by law and where the required consent has been provided.

Consent to receive marketing communications is not required to request a quote or purchase a vehicle service contract.

Message frequency may vary. Message and data rates may apply.

To stop marketing text messages, reply STOP. For assistance, reply HELP or call (800) 988-5317.

You may unsubscribe from marketing emails by using the unsubscribe instructions provided in the email or by contacting us. Transactional and account-related communications may continue when reasonably necessary.

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6. Your Privacy Choices

Depending on your state of residence and applicable law, you may have the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain information

• Request a copy of certain information

• Opt out of marketing emails

• Opt out of marketing text messages

• Limit certain advertising cookies through your browser

• Withdraw consent where processing is based on consent

Certain requests may be subject to identity verification and legal exceptions. We may retain information when required for contracts, transactions, fraud prevention, regulatory compliance, or legal claims.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

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7. Data Retention

We retain personal information only for as long as reasonably necessary to provide requested services, maintain customer and contract records, meet legal or regulatory obligations, resolve disputes, prevent fraud, and enforce agreements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

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8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or disclosure.

Our website uses secure HTTPS encryption. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

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9. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If we learn that we collected information from a child under 13, we will take reasonable steps to delete it.

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10. Third-Party Websites

Our website may reference third-party websites or services. We do not control the privacy, security, or content practices of those third parties. Their privacy policies apply when you use their websites or services.

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11. Service Area

Nationwide Autoprotect LLC does not offer vehicle service contracts to residents of:

• California

• Alaska

• Washington State

We do not knowingly market or sell vehicle service contracts to residents of these states.

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12. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, or legal obligations change. The “Last Updated” date will be revised whenever material changes are published.

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13. Contact Information

Questions, requests, or concerns regarding this Privacy Policy may be directed to:​

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Nationwide Autoprotect LLC
3000 Atrium Way, Suite 200
Mount Laurel, NJ 08054

Phone: (800) 988-5317
Email: support@nationwideautoprotect.com
Website: nationwideautoprotect.com